Products are only eligible for return within 30 days of the date of order and are subject to the criteria shown below.
We must be notified of any item(s) you wish to return. We must authorize all returns and issue a return authorization number. Merchandise returned without an authorization number will be refused or returned. Shipping charges for the returned merchandise are the responsibility of the customer.
Returned merchandise is subject to a 15% restocking / handling charge.
All returned merchandise is subject to inspection. All returned items and the packaging must be undamaged. Upon inspection, if it is determined that the packaging has been damaged, a 15% restocking / handling charge will be deducted from the original amount paid.
If a returned product has been used or damaged, then the product will be returned to the purchaser without issuing credit.
Electronic testing equipment is not returnable. Not knowing if these products have been used, it is not possible for us to test the functionality of all aspects of these items. Without the knowledge that these product types are in perfect operating condition we cannot resell them to future customers. Electronic testing equipment that is defective out of the box must be returned to the manufacturer for repair and will not be exchanged for a new, replacement item. Electronic testing equipment returned to the manufacturer that has been has been damaged upon repair is subject to the warranty policy of the manufacturer.
Some other products, including but not limited to pneumatic tools, that is defective out of the box must be returned to the manufacturer or an authorized warranty center for repair and will not be exchanged for a new, replacement item. Products returned to the manufacturer that have been damaged upon repair are subject to the warranty policy of the manufacturer.